5 billion lost in 2020. You can learn more about each one by visiting the Mastercard Chargeback Guide. Card networks send these codes to merchants to indicate why a chargeback has been filed. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. Visa chargeback reason code 78 falls under the “Authorization” category. 3: Goods or services were not received: C08: RG: 4855: 13. Invalid Reasons for a Dispute Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. Compare account numbers. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. A dispute often has a reason code associated with it. There is a USD 25 limit for the First Chargeback (Reason Code 22). M49 Vehicle Rental – Theft or Loss of Use. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. Chargeback reason code 13. All chargebacks start with a customer making a purchase in person, in an app, or online. Chargeback Report. Chargeback /Dispute; Merchant Response. The cardholder initiates contact with their bank or credit union to file a dispute. 4853 – Cardholder Dispute – Credit Not Processed. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. Step #2 | Report the Scam to PayPal. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. FR4 Immediate Chargeback Program. In general, the unauthorized use of a parent’s credit card by a child is not considered a legitimate reason for filing a chargeback, since it is not criminal fraud, and the customer received the purchased goods or services. Reason Code: Numeric: Code for the chargeback request (see below). Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. ) has its own reason code system, so sellers should carefully check the card used for the transaction. 2. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. Otherwise, the acquiring bank sends a chargeback notification. message. FAST = Vantiv already has the documentation on file; the agency need only complete the Fast Track form. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. 2. The cardholder may be the customer or the someone who lent their card to a friend or relative. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated through. Each card. 4632. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Reason Codes Category 1: Authorization. 1 chargeback: 1. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. com; Europe; Vantage House;Friendly fraud. Mastercom is Mastercard’s dispute management platform, which merchants can access via API connections enabled by their acquirer or payment processor. a) Code 75 (Cardholder Does Not. 9808 info@chargebacks911. Each chargeback is disputed by a specific reason code. Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer does not match the one shown on the sales receipt. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. See full list on paymentdepot. The rules which will take effect in April 2023 are meant to reduce the volume of friendly fraud occurring over the card network. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. The transaction amount is re-charged to the cardholder’s account, and the funds go back into your bank account. %PDF-1. Friendly fraud. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. 7 RBI Penalty (Reason Code - 1065/ AC & AT RBI Compensation is settled today on manual basis RBI Compensation is completely automated. ”. If the conflict can be settled, the acquiring and issuing banks do so. There are over 80 unique return codes, and each one represents a different type of return. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. 2. Reason codes vary by card brand. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. processed the transaction correctly. Here's a list of all the current Visa reason codes: Chargeback Code. The shorthand description is “Paid by Other Means. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. 80 (2) 12. Issuer ACS unavailable - Visa generated CAVV. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. 2 Compliance CasesReason Code 02. This liability shift essentially provides merchants. 3 No Authorization Processing Errors 12. Return fraud happens when consumers bring an item (or items) back to you to request a refund in the form of store credit or cash. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Chargebacks. 76 (2, 4 & 5) Incorrect. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. When one cardholder initiates a dispute with their issuing bank, a. Friendly fraud occurs when a customer accidentally or deliberately files a chargeback on a legitimate transaction, instead of trying to first obtain a refund from the merchant. Use fallback options—like manually entering transaction data—as a last resort. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. The shorthand description is “Goods/Services Not as Described. ©Visa Chargeback Life Cycle. message. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. Reason codes. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. com The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. 5 Misrepresentation 80 (1) 12. Let’s say you got a Visa chargeback with reason code 13. Specify the default reason code that you want the system to assign when you enter a chargeback amount. New Code per Visa update. Most reason codes apply to any merchant, regardless of what’s being sold. At Chargebacks911®, we combine expert human analysis with our own proprietary technologies to create the most powerful chargeback and fraud management solutions. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. Code 4807: Fraudulent Card-Present Transaction. ©On that note, below are some vendor missteps that could result in Visa reason code 13. The following is an inside and out diagram of reason codes for Visa, MasterCard, Discover & Amex alongside their depiction. Step 2: Customer initiates the chargeback. Values are: Blank: Use the receipt G/L date. Mastercard Chargeback Reason Code 71: Disputed Amount. If you're contesting a chargeback, you'll need solid evidence. This will be referenced in the chargeback notice you received. With an eCommerce transaction, 3-D Secure technology works like an online PIN code. For each reason code, a definition isWhat is Visa chargeback reason code 12. 18167 US Highway 19 N Clearwater, FL 33764 877. Lost card, pick up (fraud account) (41) If you see this response, it means the credit card owner has reported this card as lost. They can also be caused by a merchant failing to process a cancellation promptly. 0. F01. In this article, you’ll learn the key takeaways for merchants: Visa standard chargeback regulations; 3 most common Visa dispute reason codes; New Visa mandate Compelling Evidence 3. Each card network maintains reason codes to cover all the disputes that qualify for. It's essential to respond within the. According to Visa’s press release announcing the changes, those response codes are as follows: Response Code 62—Restricted card (card invalid in region or country) Response Code 78—Blocked, first used (transaction from new cardholder, and card not properly unblocked) Response Code 93—Transaction cannot be. Versions Affected: v5, v6. The bank or credit union then conducts an investigation to ascertain the validity of the dispute. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Chargeback reason code 12. Discover chargeback reason code 7030. 3 No Authorization. Braintree Support Articles. The bank can then reverse the transaction, deducting the funds from your account and returning them to the cardholder's account. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. This Chargeback Reason Code has to do with all. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. [1] Sift. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. 2. Mastercard asserts that SecureCode will prevent unauthorized charges and reduce fraud. A chargeback reason code is a number that helps to inform a hotel why a chargeback was filed. Chargeback . 0: Updated report version from 1. S. Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. The merchandise was as described or was not defective. Reason Code 03. The chargeback can be for the total transaction amount or a lesser amount. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. These may impact the dispute time limits. You can see a reason code 11. 00: The amount of the transaction. Cardholder Disputes. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. American Express chargeback reason code C42. Common reason codes Mastercard. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. Protect cardholder data. 13. ; Resources. Visa uses chargeback reason code 75 to designate chargebacks caused by non-recognition of a credit card transaction by the cardholder. FR4 Immediate Chargeback Program. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. 4853 – Cardholder Dispute – Goods or Services Not Provided. 4: Other Fraud–Card-Absent Environment. Chargeback Reason Codes by Scheme. Unfortunately, it is pretty challenging to prevent friendly fraud. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). Not remembering the original purchase. Card Number: Alphanumeric: The first 6 digits, followed by. 00. Chargebacks. Chargeback reason codes identify the general reason behind a chargeback. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. Chargeback reason code. Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. 1: Use the corresponding dates from the invoice. R34: LIMITED PARTICIPATION DFI: The RDFI’s participation has been limited by a federal or state. FR6 Partial Immediate Chargeback Program. Chargeback reason codes are one piece of evidence you can use to make your case. UA01 Fraud – Card Present Transaction. While the format of chargeback reason codes. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableWhat are chargeback reason codes? Reason codes inform merchants about the reason why the customer is disputing a transaction, based on the information they provided to their bank. GraphQL Docs & Tools. This code tells you why the customer or bank initiated the dispute. Using the same link provided above, contact PayPal to report the scam. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. 4853 – Cardholder Dispute – Credit Posted as a Purchase. 4846. These disputes are commonly referred to as friendly fraud. 1: Use the corresponding dates from the invoice. There are two parts to this. There are tricks you might use to circumvent an. The implication is that the merchant is at fault. [noun]/* rēzən kōd / A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 0 and its benefits; Difference between current and. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. 0. 41 Cancellation of recurring charge 78 Service code violation = mag strip / chip indicated. 4 Counterfeit goods . . 2 Recurring transaction cancelled . Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Reason codes are important to help merchants address recurring. Try Shopify free for 3 days, no credit card required. The main chargeback reasons look like this: Malicious fraud. A chargeback happens when a customer requests for a transaction to be reversed. Reason. Every chargeback comes with a reason code. Credit not processed for cancelled or. Click “filter orders”. 0 is to make the chargeback process more efficient, transparent, and fair. Early Warning: Reaching a chargeback ratio of 0. 0 initiative to update compelling evidence requirements for dispute reason code 10. R03 Insufficient Reply. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. This reason code indicates that the merchant processed a transaction using the wrong transaction code. Search the Chargeback Reason Code Database. [noun]/* kə • stə • mər • di • spyo͞ot/. 10. American Express . Step 2: Customer initiates the chargeback. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. The most comprehensive guide to chargeback reason codes. The shorthand description is “Incorrect Transaction Code. 1. 2. 1 - Late Presentment. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. 2 Declined Authorization 11. 6 Processing Transactions 7 Processing Transactions Swiping a Card Before swiping, make sure the stripe is facing the reader. United States. After a few days, the merchant from whom Linda bought the necklace receives a chargeback from her bank under the Reason Code 78: Ineligible Transaction/ Service Code Violation. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. Protect stored cardholder data. EMV Liability Shift Counterfeit Fraud. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). ). The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. Stop order fulfillment so cost of goods isn’t lost. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. 1 Quick Reference Lead. We also included the reason code descriptions and an indication of when the allowable time frame begins. Assigned to the dispute condition. Contact Crescent Payments to help manage your chargebacks. The cardholder claims they were charged multiple times for a single transaction. For information concerning Chargeback Response Code, see the Chargeback API Reference Guide. The issuer investigates. Duplicate Processing - 81ECM monitors first presentment chargebacks regardless of reason code or transaction type. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. 4 is an updated version of legacy reason code 77, which was phased out under the Visa Claims Resolution initiative. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. About American Express chargeback reason codes. Choose “chargeback and inquiry status” from the drop-down menu. So the company has more incentive to side with customer during cardholder. This statement item can later be reversed, or made permanent, depending on the reason for the credit issuance. The chargeback reason code. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Code 43 – Stolen card, pick up (fraud account) – Similarly to code 41, the cardholder reported the card stolen. NR . The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. Chargebacks are a problem that is growing worse across the board, and gas station. . 3. The Merchant Reviews the Partial Chargeback Claim. But, it could be up to 540 days, in some situations. 3. Non-receipt of information. Merchants can find a. There are two parts to this. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The newer system is designed to. Always swipe the card once in the direction of the arrow shown on the reader. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. M49 Vehicle Rental – Theft or Loss of Use. Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. Summary of Changes, 13 December 2018Step #2 | Report the Scam to PayPal. About Discover chargeback reason codes. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Depending on the chargeback, the required evidence might consist of transaction receipts, particular authorization response codes, proof of delivery, correspondence with the customer, or any number of other specific documents. This provided a number of insights into the typical. Visa organizes their chargeback codes by categories. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. This process is called a chargeback. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. 18167 US Highway 19 N Clearwater, FL 33764 877. 3. reason code information. 4631. It gets worse. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). Updated the following columns - card type, response due date. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. PRICE code. Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YES Codes 51 (insufficient funds) and 05 (do not honor) are especially common. Multiple Authorization Requests. The major card networks have unique reason code systems, and banks use separate tools. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itThe chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Here’s how your store can prevent and deal with chargebacks. Solutions. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. The merchant gets confused and offers to provide the documentation proving that Linda’s card was a valid card and that authorization was approved at the point of sale. Standard Threshold: Reaching a chargeback ratio of 0. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. 31. Code. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. CR . The tickets were held at the box office, and no signature, swipe or imprint. “It’s a lot tougher with Mastercard because they only use four main codes. Legacy code as currently displayed in the AWC. PCI DSS v3. Reason Code: Numeric: Code for the chargeback request (see below). You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. Visa is planning to shake up the chargeback process with new compelling evidence rules for fraud disputes with Reason Code 10. Chargeback Representment. 1Reason Codes Category 4: Processing Errors. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. FR6 Partial Immediate Chargeback Program. Take the time to note the following dispute reason codes for Visa. Visa chargeback reason code 78 falls under the “Authorization” category. Documentation must be a direct result of cardholder communication. R13 No Reply. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Fraudulent Activity. Already reversed (by Switch) 80. Code 534 – Do not honor, high fraud – The transaction failed authorization. The issuing institution may raise a chargeback for various reasons. UA01 Fraud – Card Present Transaction. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. The shorthand description is “Service Code Violation. If you do perform a key-entered transaction, make a manual imprint of the card. There are over 80 unique return codes, each representing a different return type. 4. According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. The chargeback process can last from one month to six months. While there are many chargeback reason codes, all chargebacks fall into one of three categories:The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. What is a chargeback time limit? The chargeback response. Europe Region Operations Bulletin No. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). To submit your documents to Wave, use the link in the chargeback notification email, or reply to the email. Discover is a credit card network and an issuing bank—just like American Express. STEP #7: Bank Review & Decisioning. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Everyone has had the experience of buying. M01 Chargeback Authorization. 2. While there are many chargeback reason codes, all chargebacks fall into one of three categories: The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. It was originally just one facet of legacy reason code 81. Chargeback reason code 11. Also, remember that the time frame for your response includes any processing required by the acquirer. Visa chargebacks can be a major inconvenience for merchants. However, they don’t address the reason why that chargeback was issued in the first place. 12, 1December 2015, Authorization-relatedChargeback Sections Combined. 4: . Unfortunately, the final decision in such cases comes down to the issuing bank, and not. Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds. 2 chargebacks are frequently caused by customers forgetting to cancel a subscription before the next billing and then going to their bank to try to get their money back. A chargeback happens when a customer requests for a transaction to be reversed. This should come as no surprise when you consider that massively popular streaming services and online gaming platforms are all dependent on subscription-based. All of Visa’s existing reason codes were. 12. Managing Reason Code 41 chargebacks. Stage 1: First Chargeback. Each bank card network has its owner list of reason codes banks must prefer from. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. Thus, the easiest way to prevent chargeback reason code 75 from being filed is. If you leave this processing. 634. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. The reason for the dispute was false or inaccurate. 7: Defective goods and services: C32: RM: 13. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some.